Terms and Conditions

Joanna Perry and www.joannaperrymurals.co.uk is a Registered Trade Mark.

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website and services offered.

Terms and Conditions

Joanna Perry and Joanna Perry Murals offers her professional mural, design, painting and artist professional services on the following basis and is not subject to any terms and conditions unless agreed to in writing prior to any invoice or deposit payment from the client.

Once a deposit or Invoice from the company Joanna Perry and or Joanna Perry Murals has been paid in part or full by the client it is non refundable. Bookings times and days are fixed once the deposit or invoice has been paid and can only be rearrange with prior agreement.

Terms and Conditions of Sale

‘We’, ‘us’ and ‘our’ means Joanna Perry Murals. ‘You’, ‘the client’, ‘the customer’, ‘your’ means the person who requested our services and enters into this contract.

  1. The agreed final quote represents a written contract for the exact work to be completed at the price quoted.
    1. Any agreement made verbally is not covered by the contract unless it has been written into said contract.
    2. The agreement is made between Joanna Perry Murals and the client. The client is identified as the person who requested the quotation.
    3. Joanna Perry and Joanna Perry Murals will not enter into any dialogue, accept any requests or communicate in any way with anyone other than the client except where the client has provided written permission that allows them to do so.
    4. The acceptance of the quote, electronically or by any other means signifies a full acceptance and commitment to accept these terms and conditions.
    5. Any quote or estimate is subject to revision if there are any changes to the nature or extent of the requested work. This may apply to both labour and materials.
    6. Payments are to be received in full as per the qualifications attached to the quotation. Failure to comply may lead to court proceedings.
    7. Please check your Invoice for payment terms.
  2. A deposit is required prior to works, with the remainder being paid immediately upon completion of works.
  3. Hire charges for specialist access and specialist machinery will be in addition to decorative materials used to complete the works and will be detailed within your quotation.
  4. As part of our commitment to providing excellent customer service we aim to ensure that we deliver a high standard of service and workmanship and that the customer is completely satisfied with the works carried out under the terms of the agreement. If you are not satisfied with the standard of work for whatever reason, we will endeavour to remedy the issue before the mural is completed. Any grievances should be brought to our attention before the mural / work is  completed. Joanna Perry and Joanna Perry Murals should be given first opportunity to carry out any repair or remedial works required.  If any third party is allowed access for remedial works without Joanna Perry Murals prior knowledge, the customers contract with Joanna Perry Murals shall be rendered void with immediate effect.  Joanna Perry Murals will not accept liability for any remedial works carried out by a third party whatsoever.
  5. All necessary materials can be provided by us and will always be of high quality and used in an appropriate manner as per the manufacturer’s guidelines. We cannot guarantee any materials provided by the customer. Where it is necessary to match existing decor, our work will be carried out with this in mind, using appropriate materials that provide an exact match where possible. If an exact match will not be achievable, the client will be consulted.
  6. It is the responsibility of the client to ensure that all valuable and/or fragile items, pictures and other wall-hangings and electrical goods are removed from the rooms that works are to be carried out.
  7. Any items that cannot to be moved from the working areas will be suitable covered, however they will remain in place at the customers own risk, including carpets and floor coverings.
  8. Where items cannot be covered or protected, but could easily have been removed, we will request that they are removed before work commences. We cannot be held liable for damage to such items if they are not removed after such a request.
  9. During external decoration, we may require access within a lawn or bedded area. Although we will endeavour to be as careful and considerate as possible, the use of access equipment and the process of works may cause some temporary damage to these delicate areas.
  10. If there are parking restrictions immediately and surrounding the site, we may request the temporary use of the customers driveway or parking space if available.
  11. We will not decorate any surface that have a we good reason to suspect is asbestos. The removal of asbestos if required by the customer is to be completed by a qualified specialist.
  12. We may on occasion request that tools be left on site overnight. The client reserves the right to decline such requests with the proviso that the financial cost of any loss or damage to tools while left on site may be charged to the client.
  13. The client will be expected to provide electrical power, running water and toilet facilities where reasonably possible.
  14. Road closures, pavement licences if required are to be sort from local authorities and paid for by the client.

The terms 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). If you disagree with any part of these terms and conditions, please do not use our website or Services.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us for use by third parties.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.